Privacy and
enquiries.

What you share

To respond to a towing enquiry, we need a contact name, phone number and pickup location. You can choose to add vehicle details, a destination, an email address and notes. Please leave out passwords, payment card numbers and unrelated personal information.

How the form works today

The enquiry forms send your details securely to Book a Tow through our GoDaddy enquiry server and email service. Your enquiry goes to our authorised staff inboxes. If submission fails, call us or email tow@bookatow.au. A request does not confirm a tow or a price.

How enquiries are used

Information you send to Book a Tow is used to respond to you and discuss availability, pricing and towing arrangements. If a job requires information to be shared with another party, discuss that arrangement with us before the job is confirmed.

Website and email providers

The website and email systems use hosting and email providers. Those providers may record technical information, such as connection details and server logs, to operate their services. Sending an email also uses your own email provider.

Questions or corrections

Email tow@bookatow.au to ask about information you have sent us, correct an enquiry, or request deletion. Include enough detail to identify your enquiry, without sending sensitive identification documents unless we have discussed a need for them.

Updated 12 October 2026.